survey examples Customer Feedback

Customer Satisfaction Survey

  • Please help us serve you better by taking two minutes to tell us about your product and service experience so far. We appreciate your business and want to make sure we meet your expectations.
  • 1. Which of our products have you purchased recently? *

    You can give only one answer.
  • 2. What was the main factor for you when purchasing a [ANS_1]? *

    You can give only one answer.
  • 3. How often do you use your [ANS_1] *

    You can give only one answer.
  • 4. How would you rate its overall quality? *

    You can give only one answer.
  • 5. How would you rate its performance? *

    You can give only one answer.
  • 6. How would you rate its design? *

    You can give only one answer.
  • 7. Overall, how satisfied are you with your [ANS_1]? *

    You can give only one answer.
  • 8. And how likely are you to purchase any of our products again?* *

    You can give only one answer.
  • 9. In your most recent Customer Service experience, how did you contact our representatives? *

    You can give only one answer.
  • 10. How quick were our representatives in getting back to you? *

    You can give only one answer.
  • 11. How eager to help you were they? *

    You can give only one answer.
  • 12. And how able were they to answer your questions? *

    You can give only one answer.
  • 13. Overall, how satisfied were you with your Customer Service experience? *

    You can give only one answer.
  • 14. How well do you feel we understand your needs? *

    You can give only one answer.
  • 15. Which of the following personality traits would you say best describes our company? *

    You can give only one answer.
  • 16. Which company would you say is our biggest competitor in the [ANS_1] market? *

  • 17. How would you compare the quality of our products to that of our competitors? *

    You can give only one answer.
  • 18. How would you compare our prices to those of our competitors? *

    You can give only one answer.
  • 19. What's your gender *

    You can give only one answer.
  • 20. How old are you? *

    You can give only one answer.
  • 21. What is your current marital status? *

    You can give only one answer.
  • 22. How many years of higher education do you have? *

    You can give only one answer.
  • 23. What is your average yearly household income? *

    You can give only one answer.
  • 24. What is your current employment status? *

    You can give only one answer.
  • 25. How likely are you to recommend our products to a friend or colleague? *

    You can give only one answer.
  • 26. Why did you choose [ANS_25]? *

    We'd very much appreciate your comments and suggestions.
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