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A Comparative Study on Customer Satisfaction towards Electronic Gadgets w.r.t. Amazon and Flipkart?

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A Comparative Study on Customer Satisfaction towards Electronic Gadgets w.r.t. Amazon and Flipkart

Uncover insights into customer satisfaction with electronic gadgets on Amazon and Flipkart through a comparative survey.

1. Which online platform do you prefer for purchasing electronic gadgets?

2. How satisfied are you with the overall customer service provided by Amazon?

3. How satisfied are you with the overall customer service provided by Flipkart?

4. Which factors influence your decision to purchase electronic gadgets on Amazon? (Select all that apply)

5. Which factors influence your decision to purchase electronic gadgets on Flipkart? (Select all that apply)

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6. What improvements would you like to see in the electronic gadgets category on Amazon?

7. What improvements would you like to see in the electronic gadgets category on Flipkart?

8. How likely are you to recommend Amazon to a friend or colleague?

9. How likely are you to recommend Flipkart to a friend or colleague?

10. How often do you purchase electronic gadgets from Amazon?

Unlocking Insights: Analyzing Customer Responses to Electronic Gadgets Survey

In the competitive world of e-commerce, understanding customer satisfaction is key. The survey titled 'A Comparative Study on Customer Satisfaction towards Electronic Gadgets w.r.t. Amazon and Flipkart' delves deep into the preferences and perceptions of consumers when it comes to purchasing electronic gadgets online. The survey aims to gather valuable feedback on the user experience provided by two major online platforms - Amazon and Flipkart.

Diving into the questionnaire, participants are asked to share their preferences between Amazon and Flipkart for buying electronic gadgets. Through single choice and multiple choice questions, the survey uncovers the factors that influence customers' decisions, such as price, product range, customer reviews, delivery speed, and customer service. Additionally, open-ended questions allow respondents to provide suggestions for improvement on both platforms.

The survey also seeks to gauge the overall satisfaction level of customers with the customer service provided by Amazon and Flipkart. Furthermore, participants are prompted to share how likely they are to recommend these platforms to others. The data gathered from this survey will provide valuable insights for businesses in the electronic gadgets industry, aiding in decision-making and enhancing the user experience.

This survey falls under the 'Business & Marketing' category. By analyzing customer feedback and perceptions towards online platforms, businesses can fine-tune their strategies to cater to the needs and preferences of their target audience. Stay tuned for the results of this intriguing survey - the key to unlocking success in the competitive e-commerce landscape!