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A study on the quality of mobile banking services and customer relationships with special reference to Canara Bank, Chelakkara?

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A study on the quality of mobile banking services and customer relationships with special reference to Canara Bank, Chelakkara

Gain insights into Canara Bank customers' feedback on mobile banking services. Improve user experience, customer relationships, and service quality. Let's explore the findings!

1. How satisfied are you with the mobile banking services of Canara Bank, Chelakkara?

2. How frequently do you use the mobile banking services of Canara Bank, Chelakkara?

3. Are you aware of all the available features and services provided by Canara Bank's mobile banking app?

4. How would you rate the user interface of Canara Bank's mobile banking app?

5. Have you faced any technical issues or glitches while using Canara Bank's mobile banking services?

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6. Which of the following features do you use the most in Canara Bank's mobile banking app?

7. What factors influence your decision to choose Canara Bank's mobile banking services?

8. Do you find the notifications and alerts provided by Canara Bank's mobile banking app helpful?

9. How would you rate the security measures implemented by Canara Bank in their mobile banking app?

10. How effective is Canara Bank's customer support in resolving your issues related to mobile banking services?

11. What improvements would you suggest to enhance the overall user experience of Canara Bank's mobile banking services?

12. Please share any additional comments or feedback regarding Canara Bank's mobile banking services.

Understanding Customer Perceptions: A Survey on Canara Bank's Mobile Banking Services

In today's digital era, mobile banking has become an integral part of our lives. People are increasingly relying on their smartphones to perform banking transactions conveniently and securely. Canara Bank, Chelakkara, has recognized this trend and has developed its mobile banking app to cater to the needs of its customers.

In order to gauge the quality of Canara Bank's mobile banking services and understand the customer relationships, a comprehensive survey has been conducted. The survey aimed to collect feedback from customers regarding their experience with the mobile banking app.

The survey consisted of 12 questions, covering various aspects of the mobile banking services. These questions ranged from customer satisfaction and frequency of usage to awareness of features, user interface, technical issues, and the most frequently used features. Other questions delved into the factors influencing the choice of mobile banking services, the helpfulness of notifications and alerts, the security measures implemented, and the effectiveness of customer support.

To ensure a diverse range of responses, different question types were used including single choice, multiple choice, and open-ended questions. The single-choice questions provided respondents with a set of predefined answers, whereas the multiple-choice questions allowed them to select multiple options. The open-ended questions provided an opportunity for respondents to express their opinions and suggestions in their own words.

The survey findings will be invaluable for Canara Bank in identifying areas for improvement in their mobile banking services. It will help them address any shortcomings, enhance the user experience, and strengthen customer relationships. The feedback received from the survey participants will assist the bank in creating a more user-friendly and feature-rich mobile banking app.

Overall, this survey serves as a valuable tool for Canara Bank to understand customer perceptions and expectations regarding their mobile banking services. By prioritizing customer feedback, Canara Bank can ensure the development of a mobile banking app that meets the evolving needs of its customers.