Understanding Consumer Satisfaction: A Survey on Shopping Malls
Shopping malls have become a hub of consumer activity, where people indulge in shopping, dining, and entertainment. To better understand the satisfaction levels of consumers towards shopping malls, we have created a survey titled 'Consumer satisfaction towards shopping mall'. This survey aims to gather valuable feedback from shoppers, enabling malls to cater to their needs and preferences.
Category: Business & Marketing
Survey Questions:
1. How often do you visit the shopping mall? [Single-choice question with answer options: Once a week, 2-3 times a month, Once a month, Rarely, Never]
2. What is the main reason for visiting the shopping mall? [Single-choice question with answer options: Clothing/fashion, Electronics, Groceries, Dining/food, Entertainment, Others]
3. How satisfied are you with the overall shopping experience at the mall? [Single-choice question with answer options: Very satisfied, Satisfied, Neutral, Dissatisfied, Very dissatisfied]
4. How would you rate the variety of stores available at the mall? [Single-choice question with answer options: Excellent, Good, Average, Below average, Poor]
5. Which of the following facilities/services do you utilize when visiting the shopping mall? (Select all that apply) [Multiple-choice question with answer options: Restaurants/Cafes, Cinema/Theater, Gym/Fitness center, Children's play area, Parking facility, Wi-Fi, ATM/Banking services, Customer service, Others]
6. What factors influence your decision to visit a specific shopping mall? (Select all that apply) [Multiple-choice question with answer options: Location/Accessibility, Availability of desired stores/brands, Sales/Discounts, Ambience/Decor, Safety/Security measures, Cleanliness, Customer reviews/ratings, Events/Entertainment offers, Others]
...
Through this survey, we aim to gain insights into the preferences, opinions, and suggestions of shoppers towards shopping malls. By analyzing the data collected, malls can make informed decisions to enhance customer satisfaction.
Summary: A survey titled 'Consumer satisfaction towards shopping mall' aims to gather feedback from shoppers on their satisfaction levels, preferences, and suggestions. This survey will assist shopping malls in improving customer experience and meeting shopper expectations.
Category: Business & Marketing