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Post-Trial Non-Conversion Survey?

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Post-Trial Non-Conversion Survey

Gather valuable insights from customers who do not convert after a three-day trial with the Post-Trial Non-Conversion Survey.

1. How did you find out about our three-day trial?

2. Was the trial period duration sufficient for you to evaluate our product?

3. What factors influenced your decision not to convert after the trial period? (Select all that apply)

4. On a scale of 1-10, how satisfied were you with the trial experience?

5. Would you consider using our product in the future?

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6. Which other products or services have you tried during the trial period? (Select all that apply)

7. What improvements would you suggest to make our product more appealing?

8. Did you encounter any technical issues while using the trial version?

9. Was our product easy to install and set up?

10. Which feature of our product did you find the most useful? (Select all that apply)

11. Did our product meet your expectations?

12. How would you rate the user interface of our product?

13. What additional features or improvements would convince you to convert after the trial period?

14. What other factors influenced your decision not to convert? (Select all that apply)

15. How likely are you to recommend our product to others?

16. Did you encounter any issues with the billing process during the trial period?

17. Did you receive satisfactory customer support during the trial period?

18. Is there anything else you would like to share about your experience with our three-day trial?

19. Would you consider trying the trial period again in the future?

20. What made you choose not to convert after the trial period?

Understanding Customers Who Don't Convert: Post-Trial Non-Conversion Survey

In the world of business, understanding your customers is paramount to success. One effective way to gain insights into customer behavior is through surveys. Surveys provide valuable feedback that can be used to improve products, services, and overall customer experience.

For the survey titled 'Post-Trial Non-Conversion Survey,' we aim to gather feedback specifically from customers who have not converted after using a three-day trial period. The goal is to identify the reasons behind their decision, gather valuable insights, and use that information to enhance our offering.


Category: Business & Marketing


Survey Questions:

1. How did you find out about our three-day trial?
Options: Online advertisement, Referral from a friend, Social media, Other

2. Was the trial period duration sufficient for you to evaluate our product?
Options: Yes, it was enough, No, it was too short, No, it was too long

3. What factors influenced your decision not to convert after the trial period?
Options: Price, Lack of features, Difficult user interface, Poor customer support, Found a better alternative

4. On a scale of 1-10, how satisfied were you with the trial experience?
Options: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10

5. Would you consider using our product in the future?
Options: Definitely, Probably, Undecided, Unlikely, Definitely not

6. Which other products or services have you tried during the trial period?
Options: Competitor Product A, Competitor Product B, Competitor Product C, No other products or services

7. What improvements would you suggest to make our product more appealing?

8. Did you encounter any technical issues while using the trial version?
Options: Yes, No

9. Was our product easy to install and set up?
Options: Yes, it was straightforward, Yes, but it took some effort, No, it was complicated

10. Which feature of our product did you find the most useful?
Options: Feature A, Feature B, Feature C, Feature D, None of the features

11. Did our product meet your expectations?
Options: Yes, it exceeded my expectations, Yes, it met my expectations, No, it fell short of my expectations

12. How would you rate the user interface of our product?
Options: Excellent, Good, Average, Poor

13. What additional features or improvements would convince you to convert after the trial period?

14. What other factors influenced your decision not to convert?
Options: Bad customer service experience, Unresponsive support team, Unclear pricing structure, Unsatisfactory performance, Other

15. How likely are you to recommend our product to others?
Options: Extremely likely, Very likely, Moderately likely, Slightly likely, Not at all likely

16. Did you encounter any issues with the billing process during the trial period?
Options: Yes, No

17. Did you receive satisfactory customer support during the trial period?
Options: Yes, it was excellent, Yes, it was good, No, it was average, No, it was poor

18. Is there anything else you would like to share about your experience with our three-day trial?

19. Would you consider trying the trial period again in the future?
Options: Yes, No

20. What made you choose not to convert after the trial period?


The survey comprises various question types, including single choice, multiple choice, and open-ended questions. By incorporating these question types, we aim to gather comprehensive feedback that takes into account different perspectives and experiences.

In conclusion, surveys like the 'Post-Trial Non-Conversion Survey' play a crucial role in understanding customer behavior and improving business outcomes. By actively listening to our customers and gathering their feedback, we can make informed decisions and enhance our product offerings. Remember, a satisfied customer is not just a one-time customer but a loyal advocate for your business.