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Questionnaire for comparative study on personal loan of SBI AND ICICI BANK?

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Questionnaire for comparative study on personal loan of SBI AND ICICI BANK

Survey comparing personal loan experiences of SBI and ICICI Bank customers.

1. Which bank's personal loan have you used in the past?

2. On a scale of 1 to 5, how satisfied were you with SBI's personal loan services?

3. On a scale of 1 to 5, how satisfied were you with ICICI's personal loan services?

4. What factors influenced your decision to choose SBI for a personal loan? (Select all that apply)

5. What factors influenced your decision to choose ICICI for a personal loan? (Select all that apply)

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6. What improvements would you suggest for SBI's personal loan services?

7. What improvements would you suggest for ICICI's personal loan services?

8. Would you recommend SBI's personal loan to others?

9. Would you recommend ICICI's personal loan to others?

10. Which digital platforms did you find most convenient for accessing information about SBI's personal loan? (Select all that apply)

11. Which digital platforms did you find most convenient for accessing information about ICICI's personal loan? (Select all that apply)

12. How likely are you to apply for a personal loan with SBI again in the future?

13. How likely are you to apply for a personal loan with ICICI again in the future?

14. What features do you think are missing in SBI's personal loan products?

15. What features do you think are missing in ICICI's personal loan products?

16. How would you rate the overall customer service of SBI for personal loans?

17. How would you rate the overall customer service of ICICI for personal loans?

18. Which customer support channel did you find most effective while dealing with SBI for personal loans? (Select all that apply)

19. Which customer support channel did you find most effective while dealing with ICICI for personal loans? (Select all that apply)

20. Which bank do you believe offers better terms and conditions for personal loans? (in your opinion)

Analyzing Personal Loan Experiences: SBI vs. ICICI Bank

Greetings, reader! Today, we delve into a comparative study on personal loans provided by two leading banks. The questionnaire carefully crafted for this survey aims to gather insights from individuals who have availed personal loans from either State Bank of India (SBI) or ICICI Bank.

The survey includes a diverse range of questions pertaining to customer satisfaction, service quality, digital platforms, recommendations, improvements, and overall perceptions of the personal loan products offered by both banks.

This questionnaire falls under the category of 'Customer Feedback,' as it seeks to understand and analyze the opinions and experiences of customers who have interacted with SBI and ICICI Bank for personal loan services.

Your participation in this survey is invaluable, as your feedback will contribute to a comprehensive comparison between these two banking giants. Your responses will help in identifying strengths, weaknesses, and areas for improvement in their personal loan offerings.

As we navigate through the survey, remember that your opinions matter and can shape the future of banking services. Whether you have positive or constructive feedback to share, every response plays a significant role in this research.

Let's embark on this journey of exploration and reflection, as we uncover the nuances of personal loan experiences with SBI and ICICI Bank.

Thank you for your participation! Your input is instrumental in driving positive changes and innovations in the banking industry.