Service quality survey

How satisfied are you with the service quality? *

Please evaluate the quality of customer service taking into account the following factors: *

1 is the lowest and 5 is the highest note

One answer can be given per row.

1

3

4

5

I cannot rate / Not applicable

service quality - overall assessment

1

3

4

5

I cannot rate / Not applicable

Competence and kindness of employees

1

3

4

5

I cannot rate / Not applicable

Speed of service

1

3

4

5

I cannot rate / Not applicable

Taking into account the individual needs and preferences of customers

1

3

4

5

I cannot rate / Not applicable

Speed of settlements

1

3

4

5

I cannot rate / Not applicable

Providing assistance with problems that the customer refers to

1

3

4

5

I cannot rate / Not applicable

Availability of information about the offer

1

3

4

5

I cannot rate / Not applicable

Please assess the conditions in the facility, taking into account the following factors : *

1 is the lowest and 5 is the highest note

One answer can be given per row.

1

3

4

5

I cannot rate / Not applicable

Facility condition - general assessment

1

3

4

5

I cannot rate / Not applicable

Number of customer service stations

1

3

4

5

I cannot rate / Not applicable

Location of the facility

1

3

4

5

I cannot rate / Not applicable

Parking near the facility

1

3

4

5

I cannot rate / Not applicable

Which of the following aspects of our service do you find most important? *

Multiple answers can be selected.

Timeliness

Quality

Customer support

Price

Convenience

Other: what?

How likely are you to recommend our service to others? *

One answer can be given.

Very unlikely

Unlikely

Neutral

Likely

Very likely

What improvements would you suggest to enhance our service quality? *

Which of the following channels do you prefer for contacting our customer support in the future? *

Multiple answers can be selected.

Phone

Email

Live chat

Social media

In-person