Service satisfaction survey (relationship NPS)

1 How much are you satisfied with the cooperation with our company and the use of our services? *

One answer can be given.

very dissatisfied

dissatisfied

neither satisfied nor dissatisfied

satisfied

very satisfied

2 Did our services meet your expectations? *

One answer can be given.

Definitely no

Rather no

It's hard to say

Rather yes

Definitely yes

3 How would you rate the individual elements of our offer? *

One answer can be given per row.

Very poorly

Rather poorly

Medium

Rather good

Very good

Overall quality of services

Very poorly

Rather poorly

Medium

Rather good

Very good

Value for money

Very poorly

Rather poorly

Medium

Rather good

Very good

Shopping experience

Very poorly

Rather poorly

Medium

Rather good

Very good

Use of the service

Very poorly

Rather poorly

Medium

Rather good

Very good

After-sales service

Very poorly

Rather poorly

Medium

Rather good

Very good

4 Have you contacted our customer support? *

One answer can be given.

yes

no

5 How would you rate our customer support? *

One answer can be given.

very bad

bad

medium

good

very good

6 What do you think we could do better? *

7 How likely is it that you will decide to purchase our services again in the future? *

One answer can be given.

Very unlikely

Rather unlikely

It's hard to say

Rather likely

Very likely

8 Based on your previous experience with our company, rate on a scale of 0-10, how likely is it that you would recommend our services to your family or friends? *

0

1

2

3

4

5

6

7

8

9

10

0 - I will definitely not recommend

10 - I will definitely recommend

Service satisfaction survey (relationship NPS)

1. How much are you satisfied with the cooperation with our company and the use of our services? *

2. Did our services meet your expectations? *

3. How would you rate the individual elements of our offer? *

4. Have you contacted our customer support? *

5. How would you rate our customer support? *

6. What do you think we could do better? *

7. How likely is it that you will decide to purchase our services again in the future? *

8. Based on your previous experience with our company, rate on a scale of 0-10, how likely is it that you would recommend our services to your family or friends? *

1 How much are you satisfied with the cooperation with our company and the use of our services? *

2 Did our services meet your expectations? *

3 How would you rate the individual elements of our offer? *

4 Have you contacted our customer support? *

5 How would you rate our customer support? *

6 What do you think we could do better? *

7 How likely is it that you will decide to purchase our services again in the future? *

8 Based on your previous experience with our company, rate on a scale of 0-10, how likely is it that you would recommend our services to your family or friends? *