Survey after contacting customer service (Customer Effort Score)

How much effort did it cost you to solve the problem in the customer service department? *

much less than expected

less than expected

as much as I assumed

more than I assumed

much more than I assumed

We are extremely sorry that you are dissatisfied. Please describe what went wrong.

How do you evaluate the various aspects of contact with the Customer Service?

response time

level of competence

engagement

way to solve the case

understanding your problem

personal culture