Customer Exit Survey

Dear Customer,

We are very sorry that you are leaving our organization. However, we believe that honest feedback is key to the improvement of our brand. That is why we are asking you for help. We would be grateful if you could provide us with your thoughts concerning our company. This survey will probably take you no more than 5 minutes.

We will do our best to eliminate the problems reported by you.

Thank you, Customer Service Team

1 What is the main reason you are leaving our brand? *

One answer can be given.

Level of customer service

The decline in product/service quality

Latest price increase

New brand communication

An attractive offer from the competition

Intrusive ads/contact from our side

No good offer for regular customers

A single unpleasant brand experience

Other. What?

2 What exactly influenced your decision? *

3 Have you reported your concerns to the customer service? *

One answer can be given.

Yes

No

4 Has the customer service taken corrective actions? If so, why were they not satisfactory? *

5 What actions would we have to take to encourage you to stay with our brand? *

Multiple answers can be selected.

A more attractive offer for regular customers

Return to prices before the latest increase

Higher quality of offered products/services

Better cooperation with customer service

Introduction of a loyalty program

Seasonal discounts & offers for regular customers

Dedicated customer service employee support

Other. What?

6 If we took corrective actions quickly, would you remain our customer? *

One answer can be given.

Yes

No

I would consider it in the future

Customer Exit Survey

1. What is the main reason you are leaving our brand? *

2. What exactly influenced your decision? *

3. Have you reported your concerns to the customer service? *

4. Has the customer service taken corrective actions? If so, why were they not satisfactory? *

5. What actions would we have to take to encourage you to stay with our brand? *

6. If we took corrective actions quickly, would you remain our customer? *

7. Do you have any comments/ideas about what we can do to become a more attractive brand in the eyes of customers? *

1 What is the main reason you are leaving our brand? *

2 What exactly influenced your decision? *

3 Have you reported your concerns to the customer service? *

4 Has the customer service taken corrective actions? If so, why were they not satisfactory? *

5 What actions would we have to take to encourage you to stay with our brand? *

6 If we took corrective actions quickly, would you remain our customer? *

7 Do you have any comments/ideas about what we can do to become a more attractive brand in the eyes of customers? *