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Volunteer Feedback Survey

Volunteers are integral to many organizations, and their feedback is crucial for improving volunteer experiences and program effectiveness.


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In this comprehensive guide, we will delve into volunteer surveys, providing insights into the types of questions to ask, how to create effective surveys and strategies for soliciting feedback and measuring volunteer experiences.

But first, let’s start with a brief definition.

What is a Volunteer Survey?

Volunteer surveys are tools organizations use to collect feedback from current or potential volunteers (volunteer recruitment survey). They assess volunteer satisfaction, gather input, and measure impact.

Organizations can match volunteers to suitable roles, collect demographic data, and improve retention rates by asking well-structured questions and adequately administering the surveys. The data collected from these surveys aids in making informed decisions to enhance the overall volunteer program.

How Do You Measure Volunteer Experience?

Measuring volunteer satisfaction involves both quantitative and qualitative aspects. There are several key metrics that organizations can use to evaluate volunteer satisfaction. These include:

Satisfaction Surveys:

Use satisfaction scores from your survey to gauge overall volunteer happiness.

Retention Rates:

Track how many volunteers continue to contribute over time.

Time Commitment:

Measure the amount of time volunteers dedicate to your organization.

Skills Development:

Assess whether volunteers feel they’ve gained new skills or experiences through their work.


Evaluate the impact of volunteer efforts on your organization’s goals and mission.

Feedback Analysis:

Dive into qualitative feedback to understand specific areas for improvement.

What Questions Should I Ask in a Volunteer Survey?

When designing a volunteer satisfaction survey (or other related questionnaire), selecting the right questions is vital to gather meaningful insights. Here are some key types of questions to consider:

Demographic Questions:

Start with essential information like age, gender, and location to help tailor volunteer opportunities to your target population.

Motivation and Interests:

Ask volunteers why they chose to volunteer with your organization and what specific areas or causes interest them. This will help you better understand what motivates them and match them with opportunities that align with their interests.

Volunteer Experience and Satisfaction:

Ask volunteers about their satisfaction levels and overall volunteering experience, including any challenges encountered. This information can help you improve your volunteer program and retain your volunteers.

Skills and Contributions:

Inquire about volunteers’ skills, strengths, and the type of work they’re most interested in. This information can help you match them with suitable roles and maximize their contributions.

Suggestions for Improvement:

Encourage volunteers to provide suggestions or improvements for your organization’s volunteer programs. This can help you identify areas for improvement and make necessary changes.

Remember, keep your survey concise and focused to encourage higher response rates.

How Do I Ask for Feedback from Volunteers?

Want to get the most out of your feedback requests? Follow these tips to ensure better quality and quantity of responses:

It’s essential to explain the purpose of seeking feedback and how it will be used to improve volunteer experiences.

Ask for feedback at appropriate times, such as after a volunteer completes a project or event. Address volunteers by name and express gratitude for their contributions to personalize the survey.

Make the survey easily accessible through various channels and devices to increase accessibility. After collecting feedback, share the results and any actions you plan to take based on the input.

This shows volunteers that their input matters and helps to build trust and engagement.

Volunteer Survey Template Example

Here are examples of volunteer survey questions categorized by different aspects you might want to inquire about in your volunteer survey:

Demographic and Background Questions:

  1. What is your age group?
    • Under 18
    • 18-24
    • 25-34
    • 35-44
    • 45-54
    • 55-64
    • 65 or older
  2. What is your gender?
    • Male
    • Female
    • Non-binary
    • Prefer not to say
  3. In which city or region do you reside?
  4. What is your level of education?
    • High school or equivalent
    • Some college or vocational training
    • Bachelor’s degree
    • Master’s degree or higher

Motivation and Interests:

  1. Why did you decide to volunteer with our organization?
  2. What specific causes or programs interest you the most as a volunteer?
  3. Have you volunteered with other organizations before? If so, which ones, and what was your role?

Experience and Satisfaction:

  1. On a scale of 1 to 10, how satisfied are you with your overall volunteering experience with our organization? (1 being very unsatisfied, 10 being very satisfied)
  2. What aspects of your volunteering experience have been most rewarding?
  3. Are there any challenges or areas of improvement you’ve encountered while volunteering with us?

Skills and Contributions:

  1. What skills or talents do you bring to our organization as a volunteer?
  2. In which volunteer roles or projects have you been most engaged and why?
  3. Do you have any suggestions for new volunteer roles or initiatives we should consider?

Suggestions for Improvement:

  1. How can we enhance your volunteer experience or make it more enjoyable?
  2. Are there any specific changes or improvements you’d like to see in our volunteer programs or activities?

Overall Feedback:

  1. Is there anything else you’d like to share or any additional comments about your experience as a volunteer with us?

These questions cover a range of topics to help you gather valuable information from your volunteers.

You can customize and expand upon these questions based on your organization’s specific goals and objectives for the survey.

Additionally, consider using a mix of question types, including multiple-choice, open-ended, and Likert scale questions, to collect both quantitative and qualitative data.

Need more volunteer surveys templates? Make your own with our AI survey creator!

How Do You Write a Volunteer Survey? Useful Tips

Creating an effective survey for volunteers is a thoughtful and detail-oriented process that requires careful planning.

You can gather valuable feedback from volunteers by outlining your objectives, crafting clear and specific questions, and selecting an appropriate format. It’s vital to pilot-test the survey to ensure the questions are easily understood and to assure volunteers that their responses will be kept anonymous and confidential.

By distributing the survey through suitable platforms, following up with respondents, and thanking them for their participation, you can enhance volunteer experiences and optimize your organization’s volunteer programs.

Remember that continually seeking feedback and using it to improve your volunteer initiatives can ensure that both volunteers and your organization thrive. Writing an effective survey for volunteers requires careful planning and attention to detail.

A step-by-step guide to creating volunteer survey templates:

Define Your Objectives:

Clearly outline what you want to achieve with the survey. Do you want to improve volunteer satisfaction, assess program effectiveness, or gather demographic data?

Craft Clear Questions:

Use simple, jargon-free language. Ensure each question is specific and directly relates to your objectives.

Consider the Format:

Decide between multiple-choice, open-ended, or Likert scale questions. Mix question types to gather both quantitative and qualitative data.

Pilot Test:

Before launching the survey, test it with a small group of volunteers to identify confusing or ambiguous questions.

Anonymity and Confidentiality:

Assure volunteers that their responses will be anonymous and confidential to encourage honest feedback.

Distribution and Collection:

Choose a suitable platform for distributing the survey, whether by email, online forms, or paper copies.


Send reminders to boost response rates and thank volunteers for participating.

Volunteer surveys are powerful tools for enhancing volunteer experiences and optimizing your organization’s volunteer programs.

By asking the right questions, crafting effective surveys, and actively seeking feedback, you can continually improve your volunteer initiatives, ensuring both volunteers and your organization thrive.

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