survey examples Customer Feedback

Satisfaction and service quality survey

  • Dear Sir / Madam,

    The purpose of this survey is.... It will take no more than 5 minutes to complete it.

    All information obtained through this questionnaire is confidential, i.e. it will only be used to analyze collective summaries.

    Thank you in advance for providing reliable answers!

  • 1. Please evaluate our offer, taking into account the following factors: *

    1 is the lowest and 5 is the highest note
    You can give only one answer in a row.
    1 3 4 5
    I cannot rate / Not applicable
    Overall assessment  
    Conditions  
    Commissions and fees  
    Customer Support  
    Comprehensive services  
  • 2. Please evaluate the quality of customer service taking into account the following factors: *

    1 is the lowest and 5 is the highest note

    You can give only one answer in a row.
    1 3 4 5 I cannot rate / Not applicable
    service quality - overall assessment  
    Competence and kindness of employees  
    Speed ​​of service  
    Taking into account the individual needs and preferences of customers  
    Speed ​​of settlements  
    Providing assistance with problems that the customer refers to  
    Availability of information about the offer  
  • 3. Please assess the conditions in the facility, taking into account the following factors : *

    1 is the lowest and 5 is the highest note

    You can give only one answer in a row.
    1 3 4 5 I cannot rate / Not applicable
    Facility condition - general assessment  
    Number of customer service stations  
    Location of the facility  
    Parking near the facility  
  • 4. Type of customer: *

    You can give only one answer.
  • 5. Sex: *

    You can give only one answer.
  • 6. Age: *

    q
  • 7. Place of residence: *

    You can give only one answer.
  • 8. Please specify your current professional status: *

    You can give only one answer.
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