TAGGING SURVEY RESPONSES
Determine what is most important from the open answers and categorize them in the right way
Tagging responses
Assign responses to appropriate categories such as price, product, customer service, and process.
Sentiment
Give your statements a positive or negative sentiment to accurately report the feeling of your clients.
Customer mood trends
Observe changes in the topics discussed and their sentiment over time and check whether your changes in processes bring the expected effect.
Actions based on feedback
Provide feedback from a specific category to the appropriate department and make changes based on the customer’s voice.
Determine what is most important from the open answers and categorize them in the right way
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