How can customer service satisfaction surveys help you?
Asking clients about the quality of your customer service will allow you to learn which processes within your company require improvement. In the era of fast access to information, your clients expect a quick reaction time from you. Furthermore, if you won’t take care of their satisfaction with the quality of your customer service, you will have to “take out the fire” on social media after a few days.
How to start researching customer service quality with the Startquestion platform?
Our surveys measuring the quality of customer service include a set of questions prepared together with experienced researchers. They include essential data which every company should acquire from its clients with the customer service quality research. You can start the research on the spot and adjust it to your needs to correspond with your company’s actual needs.