survey examples Customer Feedback

Customer Satisfaction Survey

  • Please help us serve you better by taking two minutes to tell us about your product and service experience so far. We appreciate your business and want to make sure we meet your expectations.
  • 1. Which of our products have you just bought? *

    You can give only one answer.
  • 2. What feature of our product was the most important to you when making the purchase decision? *

    You can give only one answer.
  • 3. How often do you use your [ANS_1] *

    You can give only one answer.
  • 4. How would you rate its overall quality? *

    You can give only one answer.
  • 5. How would you rate its overall performance? *

    You can give only one answer.
  • 6. How would you rate its overall design? *

    You can give only one answer.
  • 7. Overall, how satisfied are you with your [ANS_1]? *

    You can give only one answer.
  • 8. And how likely are you to purchase any of our products again? *

    Click to activate
    very unlikely
    5

    very likely
  • 9. In your most recent Customer Service experience, how did you contact our representatives? *

    You can give only one answer.
  • 10. How quick were our representatives in getting back to you? *

    You can give only one answer.
  • 11. How eager to help you were they? *

    You can give only one answer.
  • 12. And how able were they to answer your questions? *

    You can give only one answer.
  • 13. Overall, how satisfied were you with your Customer Service experience? *

    You can give only one answer.
  • 14. Which of the following personality traits would you say best describes our company? *

    You can give only one answer.
  • 15. Which company would you say is our biggest competitor in the [ANS_1] market? *

  • 16. How would you compare the quality of our products to that of our competitors? *

    You can give only one answer.
  • 17. What's your gender *

    You can give only one answer.
  • 18. How old are you? *

    You can give only one answer.
  • 19. What is your current marital status? *

    You can give only one answer.
  • 20. What is your average yearly household income? *

    You can give only one answer.
  • 21. What is your current employment status? *

    You can give only one answer.
  • 22. How likely are you to recommend our products to a friend or colleague? *

    You can give only one answer.
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