survey examples Customer Feedback

Customer Exit Survey

  • Dear Customer,

    We are very sorry that you are leaving our organization. However, we believe that honest feedback is key to the improvement of our brand. That is why we are asking you for help. We would be grateful if you could provide us with your thoughts concerning our company. This survey will probably take you no more than 5 minutes.

    We will do our best to eliminate the problems reported by you.

    Thank you,

    Customer Service Team
  • 1. What is the main reason you are leaving our brand? *

    You can give only one answer.
  • 2. What exactly influenced your decision? *

  • 3. Have you reported your concerns to the customer service? *

    You can give only one answer.
  • 4. Has the customer service taken corrective actions? If so, why were they not satisfactory? *

  • 5. What actions would we have to take to encourage you to stay with our brand? *

    You can select several answers.
  • 6. If we took corrective actions quickly, would you remain our customer? *

    You can give only one answer.
  • 7. Do you have any comments/ideas about what we can do to become a more attractive brand in the eyes of customers? *

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