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Survey Questions for Customer Service Satisfaction

Good service is one of the essential elements of the customer experience. But are you sure that your support department, consultants, or advisers meet customer expectations?

Use this template strzałka w prawo All templates strzałka w prawo

The way to gain this confidence is through a simple customer service satisfaction survey. Thanks to the website pop-up with a few questions about customer service assessment, you will quickly learn:

  • how is the quality of customer service assessed,
  • do the employees fulfil their duties well,
  • which elements of customer service require change and which are positively evaluated.

Customer service satisfaction survey – questions

So that you can start your customer research right away, we have prepared a ready-to-use customer service satisfaction survey template. A few simple questions will allow you to quickly (and without large financial outlays) investigate the most crucial factor influencing customer satisfaction.

A customer service satisfaction pop-up prepared by experts can be easily adapted to your needs by:

  1. adding your additional questions that clarify the assessment of customer service,
  2. removing questions from a ready-made customer service satisfaction survey template,
  3. adding a company logo or changing the colour of the survey,
  4. decide where and to who the pop-up will be displayed on the page.

We have been trusted by over 5,000 clients:

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We use Startquestion surveys to collect satisfaction metrics such as Net Promoter Score, measure our processes’ ease of use, and conduct UX research. The collected data allows us to set priorities for changes. At this point, it fully meets our needs, and what’s more – we are trying out more advanced applications, such as an integration with the transaction system. We recommend Startquestion as a user-friendly and flexible tool.


Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Poland

Startquestion allows us to take better care of the high level of service for our entire network. We use it to research our products, brand image, and service. The results help us to improve the quality of customer service because we know that the success of our business depends mainly on the people. This software allows us to easily verify both what customers think about our product and how they find out about us.

Ewa Minda-Korczak

Marketing Manager of Telepizza Poland

Among the possibilities the Startquestion software offers, we appreciate the most easily creating conditional questions, placing surveys in the company domain, and adjusting the layout to our specific needs. The ability to create subaccounts enables multiple experts to collaborate with ease and view research results simultaneously, greatly simplifying our research process.


Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Poland