The way to gain this confidence is through a simple customer service satisfaction survey. Thanks to the website pop-up with a few questions about customer service assessment, you will quickly learn:
- how is the quality of customer service assessed,
- do the employees fulfil their duties well,
- which elements of customer service require change and which are positively evaluated.
Customer service satisfaction survey – questions
So that you can start your customer research right away, we have prepared a ready-to-use customer service satisfaction survey template. A few simple questions will allow you to quickly (and without large financial outlays) investigate the most crucial factor influencing customer satisfaction.
A customer service satisfaction pop-up prepared by experts can be easily adapted to your needs by:
- adding your additional questions that clarify the assessment of customer service,
- removing questions from a ready-made customer service satisfaction survey template,
- adding a company logo or changing the colour of the survey,
- decide where and to who the pop-up will be displayed on the page.