survey examples Customer Feedback

Survey after contacting customer service (Customer Effort Score)

  • How much effort did it cost you to solve the problem in the customer service department? *

  • We are extremely sorry that you are dissatisfied. Please describe what went wrong.

  • How do you evaluate the various aspects of contact with the Customer Service?

    response time
    level of competence
    way to solve the case
    understanding your problem
    personal culture


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