See what’s causing cart abandonment by asking your customers the right questions, such as:
- What’s stopping you from completing this order?
- What influences your decision to cancel your order?
- Was it easy enough to add items to your cart?
- What information did you lack? Thanks to your answer, we will be able to add them.
You can quickly adapt the questions asked in the example of a shopping cart abandonment survey to your needs by changing their content and appearance or adding your questions.
Shopping Cart Abandonment Survey – questions
Thanks to a simple pop-up on the website, you can prepare and survey in just a few minutes. By asking a question about the reason for cart abandonment, you can:
- reduce the number of unfinished transactions,
- improve the website’s user experience (UX),
- improve customer satisfaction with purchases,
- stop customers from leaving and buying from the competition.