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Exit Survey Questions

Why do your customers give up their purchase or leave the website before using the service? Exit Intent Survey will help you find out quickly.

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A simple survey on the website is the best way to get feedback from a large group of visitors and find out:

  • why the user leaves the page,
  • whether the reason for leaving the website is the appearance or intuitiveness of your website,
  • how the website is rated,
  • what you can do to make future customers complete their purchases and use your services.

Why are visitors leaving the website? Popup exit survey

So that you can immediately start researching the reason for resignation from purchases or services, we have prepared a ready-made exit-intent survey template. Here are some examples of questions it might contain:

  1. Why do you want to leave this page?
  2. What information/services are missing from the website?
  3. Was the reason for leaving the website: price/offer/website appearance of product?
  4. What could we do for you to complete the order / use the services?

The ready-made survey template can be easily adapted to your needs by changing the content of questions, adding or removing questions, changing the color scheme, and adding your company logo to the survey template.

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We use Startquestion surveys to collect satisfaction metrics such as Net Promoter Score, measure our processes’ ease of use, and conduct UX research. The collected data allows us to set priorities for changes. At this point, it fully meets our needs, and what’s more – we are trying out more advanced applications, such as an integration with the transaction system. We recommend Startquestion as a user-friendly and flexible tool.


Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Poland

Startquestion allows us to take better care of the high level of service for our entire network. We use it to research our products, brand image, and service. The results help us to improve the quality of customer service because we know that the success of our business depends mainly on the people. This software allows us to easily verify both what customers think about our product and how they find out about us.

Ewa Minda-Korczak

Marketing Manager of Telepizza Poland

Among the possibilities the Startquestion software offers, we appreciate the most easily creating conditional questions, placing surveys in the company domain, and adjusting the layout to our specific needs. The ability to create subaccounts enables multiple experts to collaborate with ease and view research results simultaneously, greatly simplifying our research process.


Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Poland