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Remote Work Questions – Readiness Assessment

Most of your employees are working remotely? Be sure your business is ready for it.

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Our Remote Work Survey template will help you spot gaps and take action in five critical areas of remote work:

  • morale: how has a changing work environment affected morale – and what can organizations do to support employee well-being?
  • communication: were changes in behaviour, health and safety practices or other changes directly impacting workers?
  • collaboration: to what extent can employees collaborate with their colleagues, managers and other teams when face-to-face interaction is impossible?
  • technique: do employees have access to the proper technology, tools and internal support services to carry out their tasks as before?
  • customer needs: what is the impact of the new working environment on the employees’ ability to the first line of customer service?

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We use Startquestion surveys to collect satisfaction metrics such as Net Promoter Score, measure our processes’ ease of use, and conduct UX research. The collected data allows us to set priorities for changes. At this point, it fully meets our needs, and what’s more – we are trying out more advanced applications, such as an integration with the transaction system. We recommend Startquestion as a user-friendly and flexible tool.

osoba

Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Poland

Startquestion allows us to take better care of the high level of service for our entire network. We use it to research our products, brand image, and service. The results help us to improve the quality of customer service because we know that the success of our business depends mainly on the people. This software allows us to easily verify both what customers think about our product and how they find out about us.

Ewa Minda-Korczak

Marketing Manager of Telepizza Poland

Among the possibilities the Startquestion software offers, we appreciate the most easily creating conditional questions, placing surveys in the company domain, and adjusting the layout to our specific needs. The ability to create subaccounts enables multiple experts to collaborate with ease and view research results simultaneously, greatly simplifying our research process.

osoba

Krzysztof Gabruk

Customer Experience Chapter Leader at Santander Bank Poland