Servqual Method – What Is and How to Use it in Online Surveys?
The Servqual Method is one of the popular methods of measuring the level of satisfaction with services.
Survey Response Scales: How to Choose the Right One
In this article, we will explore the world of survey response scales, discuss various types, and provide guidance on choosing the most suitable response scale for your needs.
Customer Journey Surveys: All You Need to Know to Start Collecting Feedback
A healthy and trustworthy relationship is key to every successful B2B cooperation. How to build one? By taking care of your customer experience at each stage of your partnership.
Online Survey and Online Questionnaire – Differences and Similarities
This article explores the definitions, use cases, key differences, and similarities between online surveys and questionnaires, providing valuable insights for anyone looking to use these tools effectively.
Mystery Shopper – When Customer and Employee Research Is Not Enough
We learn best from our mistakes. That’s obvious but you need to spot those mistakes errors first. In a company where the general image covers many factors, it’s not as simple as it may seem.
Employee Feedback: How to Gather Insights with HR Online Surveys?
From this article, you will learn how to collect effective employee feedback and measure employee performance at each stage of their work within the organization.
Recruitment Survey – 10 reasons To Collect Candidates Feedback
Candidate Experience, recruitment survey, candidate satisfaction – there are many ways to name the recruitment process research. The name doesn’t really matter much here. What is important then?
How to Do a Survey? 12 Practical Steps [Free PDF]
Are you wondering how to start working with surveys and how the perfect questionnaire should look? In a short PDF, we would like to show you what a good questionnaire looks like.