Customer Experience

We ensure the satisfaction of clients. You can bank on it.

Researching satisfaction in the financial sector is extremely important. It is known for example by banks which ask clients about their satisfaction after visiting a facility.

We are trusted by:
  • Ing
  • Danone
  • DHL
  • Ing
  • Jysk
  • Medicover
  • Nationale
  • Plus
  • Pwn
  • Net Promoter® Score

    The Net Promoter Score (NPS) is a world-renowned methodology of researching client loyalty. You will draw remarkably valuable conclusions from this simple and effective feedback.

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  • Customer Satisfaction

    Satisfaction surveys constitute the simplest way to learn from the clients what is it that they truly expect and how do they assess your offer. Thanks to this you will adjust the offer and increase the sales of your services or products.

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  • Customer Churn

    The competition on the market is sometimes very big and before you know it, your client may leave in favor of the competition. In order to prevent this in the future, ask them what made them stop using your services.

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  • Customer Service

    Companies providing world-class services, efficiently increase client retention and turnover. Take care of monitoring the proper customer service process at your company, today.

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  • Customer Feedback

    Introducing new products and offers may be risky and difficult without the proper data. Sales results are often not enough. Ask clients about their needs and opinions, in order to always hit home in terms of their expectations.

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Take control over Customer Experience

  • FLEXIBILITY

    Not everyone can afford researching customer service experience by external companies. Startquestion allows you to take full control over researching clients. Receive data in real time: when you want, from where you want, and how you want. Fast, without any additional costs.

  • VAST CAPABILITIES

    Many touchpoints and thousands of opinions coming to the system in real time, are no challenge for us. Take care of the smooth information flow within the company and quickly taking advantage of the received feedback, thanks to e-mail alerts concerning filling out a survey in accordance with aspecific filter, cyclical reports, and multiple accesses.

  • SIMPLICITY

    Managing the customer experience does not have to be difficult. Our platform does not require you to possess programming skills, and the intuitive panel is as simple as every-day work with an e-mail software. You can consult a difficult task with us over the phone or commission it to a dedicated assistant.

The only such platform. More than 3500 clients.
  • Intuitiveness

    Our platform is remarkably easy to handle. A simple manner of creating forms, convenient settings, a clear data analysis, and a revolutionary report system

  • Esthetics

    No one likes to fill boring forms. We make sure that the questionnaires are beautiful and extremely interactive. As a result, they are filled more often.

  • Support

    Our specialists will advise you in every aspect - starting with technical issues up to the more factual ones. And for VIP clients, we prepare researches from the very beginning, up to the execution.

  • Security

    We treat it very seriously, so you can focus on your research. That is precisely why we are chosen by government agencies, banks, medical facilities, and many other global companies.

  • Innovativeness

    Our platform constantly develops its capabilities. We also care for learning the newest knowledge and acquiring certificates in the fields of survey research.

VIP SUITE

Our clients are exacting

Do you expect comprehensive support? The VIP suite means unlimited possibilities, a dedicated contract, integration, account support, reports, and presentations.

  • Ing
  • Medicover
  • Danone
  • DHL
  • PKP
  • PZU

Many well known national companies and institutions have trusted us

Try our survey software for 14 days!

Fill out your details below, log in to the system free of charge and use all of the Startquestion functions.