How to Measure Brand Awareness: Metrics & Strategies
In a world where customers are bombarded with information and choices, your brand's awareness can be the guiding light that helps them find you amidst the digital noise.
10 Best Website Feedback Tools for 2023
Check out our top ten website feedback tools to transform visitor insights into a powerful instrument for success.
Importance of Measuring Patient Satisfaction
This article delves into the significance of patient satisfaction, providing illuminating examples of patient satisfaction surveys and expert tips on genuinely listening to the voices of those who need medical care.
15 Tips on How to Improve Customer Service
Customer service professionals are like a GPS navigation system. They help guide clients through their journey, providing clear directions, anticipating roadblocks, and recalculating routes when necessary to ensure they reach their destination of satisfaction.
How to Calculate the ROI of Customer Experience for Your Benefit
While CEOs may prefer financial metrics over customer loyalty stories, this article will provide insights on how to translate customer experience investments into revenue for the company.
Post-purchase Surveys – How to Set Them up Properly?
An e-commerce business is like rhythmic gymnastics. In both cases, the basis is balance. If you put an equal sign between CX and your best offer, satisfied customers will bring repeat purchases to your online store.
How to Successfully Embed a Survey in an Email
Email surveys are a quick and easy way to collect information. If you are looking for pro tips regarding embedding surveys in an email, you couldn't be in a better place.
15 Top Product Survey Questions
Product managers know very well how crucial honest feedback from potential and existing customers of their products or services is. Online surveys are a helpful tool for collecting actionable insights.