Collecting customer feedback about your product or service can seriously affect your business growth. But gathering clients' voices is only the first step in customer feedback management. From this article, you will learn about the next ones.
In 1988, Cuban entrepreneur Leopoldo Fernández Pujals opened the first Telepizza restaurant on the outskirts of Madrid, giving rise to today's network of around 1,300 pizza restaurants around the world.
Keeping your finger on the pulse of consumers is the foundation of a well-functioning eCommerce business. With online surveys, you can collect both their relational and transactional feedback.
The effort put in listening to the customer's feedback pays off, and an online survey is a great tool for collecting it. Here's the success story of Żywiec Group.
Medicover Poland has introduced NPS as a standard in the organization. This way, NPS has become a key quality indicator in the process of transforming the company.
Due to the frequency of contact with employees and the willingness to learn their opinions on many topics, online surveys have proven effective in the organization also as a way to take care of employee experience.
If you want to excel and lead in this digital world, you will have to base your strategies on the power of analysis and through the wealth of information.
A healthy and trustworthy relationship is key to every successful B2B cooperation. How to build one? By taking care of your customer experience at each stage of your partnership.