The Ultimate question you need
The strength of the NPS is hidden in its simplicity expressed in one question: How prawdpodobne are you to recommend to a friend X? This test methodology was developed by Fred Reichelda, Bain & Co. and Satmetrix in the 90s and is described in detail in the book "The decisive question (The Ultimate Question)". Question NPS allows respondents to answer on a scale of 0 to 10 (where 0 = no I'll go and I'll go = 10). The respondents are then assigned to three groups, based on the result: The critics (score 0 to 6), Neutral (7 to 8) and promoters (9 to 10). NPS is calculated by subtracting the percentage of critics Promoters. NPS positive (greater than 0) can be regarded as moderately good. The result above 50 can be considered a great result, showing that your organization cares about good customer relations.
Easy to Use
Our platform is extremely easy to use. Simple form creation, convenient settings, clear data analysis and revolutionary reports system
No one likes to fill boring forms. We make sure that the questionnaires are beautiful and extremely interactive. As a result, they are filled more often.
Our specialists will advise you in every aspect - from basic settings to technical matters. For VIP customers we prepare studies from scratch.
We take it very seriously so you can calmly take care of your study. That's why we are chosen by government agencies, banks, medical centers and many other global companies.
Our platform is continually expanding its capabilities. We also care about acquiring the latest knowledge and certifications in the areas of the survey.