The ultimate question, that you need
The power of NPS is hidden within its simplicity expressed in one question "How possible it is that you will recommend X to a friend?". This research methodology has been created by Fred Reichelda, Bain & Co., and Satmetrix in the 90s and was described in detail in a book titled "The Ultimate Question". An NPS type question allows respondents to answer on a scale from 0 to 10 (where 0 = I won't recommend, and 10 = I will recommend). Then the respondents are divided into three groups, basing on their scores: Critics (score from 0 to 6), Neutrals (7 - 8), and Promoters (9 - 10). The NPS indicator is calculated by subtracting the percentage of Critics from the percentage of Promoters. A positive score (above 0) may be regarded as moderately good one. A score above 50 is very good, and shows that your company cares for the good relations with clients.
Our platform is extremely easy to use. Simple creation of questionnaires, convenient settings, clear data analysis and a revolutionary reporting system.
No one likes to fill boring forms. We make sure that the questionnaires are beautiful and extremely interactive. As a result, they are filled more often.
Our specialists will advise you in every aspect - starting with technical issues up to the more factual ones. And for VIP clients, we prepare researches from the very beginning, up to the execution.
We treat it very seriously, so you can focus on your research. That is precisely why we are chosen by government agencies, banks, medical facilities, and many other global companies.
Our platform constantly develops its capabilities. We also care for learning the newest knowledge and acquiring certificates in the fields of survey research.
Try our survey software for 14 days!
Fill out your details below, log in to the system free of charge and use all of the Startquestion functions.