While CEOs may prefer financial metrics over customer loyalty stories, this article will provide insights on how to translate customer experience investments into revenue for the company.
An e-commerce business is like rhythmic gymnastics. In both cases, the basis is balance. If you put an equal sign between CX and your best offer, satisfied customers will bring repeat purchases to your online store.
Email surveys are a quick and easy way to collect information. If you are looking for pro tips regarding embedding surveys in an email, you couldn't be in a better place.
Product managers know very well how crucial honest feedback from potential and existing customers of their products or services is. Online surveys are a helpful tool for collecting actionable insights.
Have you ever sent a survey via e-mail or published it on social media and got a very small number of responses? Well, you are not the only one. But luckily, there is another way to ask your customers or users about opinions - a website popup survey.
In this article, I would like to show you some of the most impactful demographic question examples that will help you adjust your performance and plan marketing campaigns.
Warren Buffet once said that it takes 20 years to build a reputation and 5 minutes to ruin it. Once you start thinking about your work that way, you’ll prioritize clients’ voices.
User satisfaction is a metric that marketers and tech companies keep an eye on. It’s crucial to succeed in today’s competitive digital landscape, where the success of your product is determined by the reviews of your users.